Policies

Shipping

We value your time. We keep local stock in Cape Town to ensure a swift, seamless delivery experience from our Cape Town base directly to your door.

  • Free Delivery: Delivery is free on all orders.
  • Order Processing: Once your order is confirmed, our team conducts quality verification and packing checks. Orders are handed to our courier partner within 1 business day.
  • The Journey: Your parcel is dispatched directly from our local stock via our trusted domestic courier partners and designated regional courier partners.
  • Tracking: You will receive a direct tracking number via email the moment your parcel is handed to our courier partner, allowing you to monitor your delivery to your doorstep. You can also follow your parcel any time on our Track Your Order page.
  • Delivery Windows: Orders arrive within 4 business days of being placed, including the major metropolitan areas (Cape Town, Gauteng and Durban) and regional areas. Very remote addresses may take a little longer, and we will let you know if that applies to your order.
  • Support: Should you require any assistance with your delivery, contact us at [email protected] with your order number. If your parcel has not arrived within the stated time, we will investigate with the courier and keep you updated.
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